Refund policy

Returns & Satisfaction Guarantee

We stand behind the quality of every product we make.

If you’re not completely satisfied with your purchase, you may request a refund or replacement within 30 days of delivery.

Due to the nature of our products, we do not accept returns on opened or used items. However, if you’ve tried the product and it’s not the right fit for you, please contact us—we’re happy to help and will review each request on a case-by-case basis.

To be eligible for a return or refund:

• Items must be unused and in original packaging
• Requests must be made within 30 days of delivery

To start a return or request support, please contact us at: customerservice@llskinlabs.com

Please note:

• Shipping costs are non-refundable
• Customers are responsible for return shipping (if applicable)

Our goal is simple: we want you to love your experience with L.L. Skin Labs.