Terms of service

Welcome to L.L. Skin Labs.

The terms “we,” “us,” and “our” refer to L.L. Skin Labs, a brand/division of Lavender Linens Ltd. L.L. Skin Labs operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience.

L.L. Skin Labs is powered by Shopify, which enables us to provide our online store and related services to you.

These Terms of Service, together with any policies referenced on our website, describe your rights and responsibilities when you use our website, purchase from our store, or interact with our services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers, limitations of liability, product use, shipping, returns, and privacy.

By visiting, interacting with, purchasing from, or using our website or services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our website or services.

Section 1 - Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province, state, or territory of residence, or that you have given us your consent to allow any of your minor dependents to use our services on devices you own, purchase, or manage.

To use our website, including browsing our online store or purchasing products, you may be asked to provide certain information, such as your name, email address, billing information, payment information, shipping address, and other information necessary to complete your purchase.

You represent and warrant that all information you provide to us is accurate, current, complete, and that you have all rights necessary to provide this information.

You are responsible for maintaining the security of your account credentials and for all activity that occurs through your account. You may not transfer, sell, assign, or license your account to another person.

Section 2 - Our Products

We make every effort to provide accurate descriptions, images, pricing, and information about our products. However, product colours, packaging, texture, appearance, or presentation may vary slightly from how they appear on your screen due to lighting, photography, device settings, screen displays, and production differences.

We do not guarantee that the appearance, colour, texture, scent, or quality of any product purchased will exactly match how it appears on our website or marketing materials.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and to limit the quantities of any products that we offer to any person, geographic region, or jurisdiction, on a case-by-case basis.

Our products are cosmetic products intended for external use only. They are not intended to diagnose, treat, cure, or prevent any disease, medical condition, or skin condition. Product descriptions, website content, social media content, testimonials, and other materials are provided for general informational and cosmetic purposes only.

For external use only. Avoid contact with eyes. Do not apply to broken, irritated, or damaged skin. Discontinue use if irritation, redness, rash, or discomfort occurs. Keep out of reach of children. If you are pregnant, nursing, allergies, or a medical skin condition, consult a qualified health professional before use.

Section 3 - Orders

When you place an order, you are making an offer to purchase. L.L. Skin Labs reserves the right to accept or decline your order for any reason at our discretion.

Your order is not accepted until L.L. Skin Labs confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests after an order has been accepted or prepared for shipment.

In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email address, billing address, shipping address, or phone number provided at the time the order was placed.

Your purchases are subject to our Refund Policy, which is available on our website.

You represent and warrant that your purchases are for your own personal or household use and not for unauthorized commercial resale or export.

Section 4 - Prices and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email.

Unless otherwise stated, posted prices do not include applicable taxes, shipping, handling, customs, duties, import charges, or other fees that may apply.

Prices posted in our online store may differ from prices offered in physical locations, markets, events, wholesale arrangements, or through other sales channels.

We may offer promotions from time to time. Promotional offers may be governed by separate terms and conditions. If there is a conflict between the terms of a promotion and these Terms of Service, the promotion terms will apply to that promotion.

You agree to provide current, complete, and accurate purchase, payment, billing, shipping, and account information for all purchases made through our store. You agree to promptly update your account and other information, including your email address, billing address, shipping address, credit card information, and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that:

  1. The payment information you provide is true, correct, and complete;
  2. You are authorized to use the payment method provided;
  3. Charges incurred by you will be honoured by your payment provider; and
  4. You will pay all charges incurred by you at the posted prices, including shipping, handling, and applicable taxes.

Section 5 - Shipping and Delivery

Shipping and delivery times are estimates only and are not guaranteed. We are not liable for shipping or delivery delays caused by shipping carriers, customs processing, weather, labour disruptions, incorrect addresses, high-volume periods, or events outside of our reasonable control.

Once an order has been transferred to the shipping carrier, risk of loss may pass to you. We are not responsible for packages that are delayed, lost, stolen, damaged, or misdelivered after they have been accepted by the carrier, except where required by applicable law.

It is your responsibility to provide a complete and accurate shipping address at checkout. We are not responsible for delays, lost packages, or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.

Section 6 - Intellectual Property

Our website, store, products, branding, text, graphics, photographs, images, product names, logos, designs, videos, audio, layout, product reviews, marketing materials, and all related content are owned by L.L. Skin Labs, Lavender Linens Ltd., our affiliates, or licensors, and are protected by Canadian and international copyright, trademark, and other intellectual property laws.

These Terms permit you to use our website and services for your personal, non-commercial use only.

You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, copy, scrape, transmit, or commercially exploit any material from our website without our prior written consent.

L.L. Skin Labs names, logos, product names, service names, designs, slogans, packaging, and branding are trademarks or branding assets of L.L. Skin Labs and/or Lavender Linens Ltd. You must not use these marks without our prior written permission.

Shopify’s name, logo, product names, service names, designs, and slogans are trademarks of Shopify. All other names, logos, product names, service names, designs, and slogans appearing on our website are the property of their respective owners.

Section 7 - Optional Tools

We may provide you with access to customer tools offered by third parties as part of our services. These tools are provided by third parties and are not controlled by us.

You acknowledge and agree that access to such tools is provided “as is” and “as available,” without warranties, representations, or conditions of any kind and without endorsement.

We are not liable for any issues, damages, or losses arising from or related to your use of optional third-party tools.

Any use of optional third-party tools offered through our website is entirely at your own risk and discretion. You should ensure that you understand and approve of the terms on which such tools are provided by the relevant third-party provider.

We may also offer new features, tools, or resources through our website in the future. Such new features will also be subject to these Terms of Service.

Section 8 - Third-Party Links

Our website may contain links, integrations, embedded features, or materials from third-party websites or services.

We are not responsible for examining or evaluating the content, accuracy, policies, practices, or availability of third-party websites or services. If you decide to leave our website or access third-party materials, you do so at your own risk.

We are not liable for any harm, damages, or losses related to your use of third-party websites, services, products, resources, or content.

Please review third-party policies and practices carefully before engaging in any transaction or providing personal information to any third party.

Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third party.

Section 9 - Relationship with Shopify

L.L. Skin Labs is powered by Shopify, which enables us to provide our online store and related services to you.

However, any sales and purchases you make through our store are made directly with L.L. Skin Labs.

By using our website and services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and L.L. Skin Labs, including any injury, damage, loss, claim, or issue resulting from products purchased through our store.

You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with L.L. Skin Labs.

Section 10 - Privacy Policy

All personal information we collect through our website and services is subject to our Privacy Policy, which is available on our website.

Because our online store is hosted by Shopify, Shopify may collect and process personal information about your access to and use of our website in order to provide and improve the services. Information you submit through our website may be transmitted to and shared with Shopify and other service providers, including providers that may be located outside of your province, state, territory, or country of residence.

By using our website and services, you acknowledge that you have read and understood our Privacy Policy.

Section 11 - Feedback, Reviews, and User Content

If you submit, upload, post, email, tag us in, share, or otherwise transmit ideas, suggestions, feedback, reviews, testimonials, images, videos, social media content, proposals, or other content related to L.L. Skin Labs, our products, or our services, you grant us a worldwide, perpetual, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, display, and share such content in any medium for any purpose, including marketing, advertising, website content, social media, product promotion, and commercial use.

You represent and warrant that:

  1. You own or have all necessary rights to the content you submit;
  2. Your content does not violate the rights of any third party;
  3. Your content is accurate to the best of your knowledge;
  4. You have disclosed any compensation, incentive, gift, free product, discount, or benefit received in connection with your submission, where required by law; and
  5. Your content complies with these Terms of Service.

We are not obligated to maintain your feedback or content in confidence, pay compensation for it, or respond to it.

We may, but are not obligated to, monitor, edit, or remove content that we determine, in our sole discretion, is unlawful, offensive, threatening, defamatory, misleading, obscene, abusive, harmful, or otherwise objectionable, or that violates these Terms of Service or the rights of any third party.

You may not use a false email address, pretend to be someone other than yourself, or mislead us or third parties as to the origin of any feedback, review, or content.

You are solely responsible for any content you submit and its accuracy. We assume no liability for content posted by you or any third party.

Section 12 - Errors, Inaccuracies, and Omissions

Occasionally there may be information on our website or services that contains typographical errors, inaccuracies, or omissions. These may relate to product descriptions, ingredients, pricing, promotions, offers, product shipping charges, transit times, availability, or other information.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time, including after you have submitted your order.

We undertake no obligation to update, amend, or clarify information on our website except as required by law.

Section 13 - Prohibited Uses

You may access and use our website and services for lawful purposes only.

You may not access or use our website or services, directly or indirectly:

  1. For any unlawful, fraudulent, abusive, or malicious purpose;
  2. To violate any international, federal, provincial, state, territorial, or local laws, regulations, rules, or ordinances;
  3. To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
  4. To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any person;
  5. To transmit false, misleading, or deceptive information;
  6. To submit or transmit viruses, malware, malicious code, or harmful technology;
  7. To send or facilitate spam, phishing, pharming, pretexting, junk mail, chain letters, or unsolicited advertising;
  8. To impersonate or attempt to impersonate any person or entity;
  9. To interfere with or circumvent the security features of our website or services;
  10. To collect, scrape, track, or misuse the personal information of others;
  11. To reproduce, duplicate, copy, sell, resell, or exploit any portion of our website or services without permission;
  12. To use bots, spiders, scrapers, data extraction tools, automated processes, or AI tools to access, copy, scrape, or interact with our website without authorization; or
  13. To engage in conduct that restricts or inhibits anyone’s use or enjoyment of our website or that may harm L.L. Skin Labs, Lavender Linens Ltd., Shopify, our customers, or other users.

We reserve the right to suspend, disable, restrict, or terminate access to our website or services if we determine that you have violated any part of these Terms.

Section 14 - Agents and Automated Access

This section applies if you use, allow, enable, or cause the deployment of an automated tool, bot, crawler, scraper, AI agent, or similar technology to access, use, or interact with our website or services.

No automated tool or agent may access, use, copy, scrape, extract, or interact with our website or services unless it operates in compliance with these Terms and all applicable laws.

We may limit, block, or restrict automated access to our website or services at any time, including by technical measures.

Automated tools and agents must not:

  1. Conceal or misrepresent that the access is automated;
  2. Mimic human behaviour to avoid detection;
  3. Circumvent CAPTCHA, security, rate-limit, robot exclusion, or access-control measures;
  4. Scrape, extract, copy, download, or reuse our content, product information, pricing, images, or other materials without permission;
  5. Interfere with the operation, security, or availability of our website; or
  6. Use our website or services in a manner that violates these Terms.

Section 15 - Termination

We may terminate this agreement or your access to our website or services, or any part of them, at our sole discretion at any time and without notice.

You will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply after termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

Section 16 - Disclaimer of Warranties

The information presented on or through our website and services is provided for general informational purposes only. We do not warrant the accuracy, completeness, reliability, or usefulness of this information.

Any reliance you place on such information is strictly at your own risk.

Except as expressly stated by L.L. Skin Labs, our website, services, and products are provided “as is” and “as available,” without any representation, warranty, or condition of any kind, either express or implied, including implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee, represent, or warrant that your use of our website or services will be uninterrupted, timely, secure, or error-free.

We do not guarantee that our products will meet your personal expectations, preferences, skin type, scent preference, or desired result.

Some jurisdictions limit or do not allow the exclusion of certain warranties, so some of the above limitations may not apply to you.

Section 17 - Limitation of Liability

To the fullest extent permitted by law, L.L. Skin Labs, Lavender Linens Ltd., our partners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, and Shopify and its affiliates shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, exemplary, or consequential damages of any kind.

This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, personal dissatisfaction, allergic reaction except where liability cannot legally be excluded, shipping delays, website errors, or any similar damages arising from your use of our website, services, or products purchased through our website.

This limitation applies whether the claim is based in contract, tort, negligence, strict liability, or otherwise, even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, so some of the above limitations may not apply to you.

Section 18 - Indemnification

You agree to indemnify, defend, and hold harmless L.L. Skin Labs, Lavender Linens Ltd., Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, claims, demands, or expenses, including reasonable legal fees, arising out of or related to:

  1. Your breach of these Terms of Service;
  2. Your violation of any law or the rights of a third party;
  3. Your use or misuse of our website, services, or products;
  4. Your submission of feedback, reviews, images, videos, testimonials, or other content; or
  5. Your violation of any policies referenced in these Terms.

We will notify you of any indemnifiable claim, provided that failure to promptly notify you will not relieve you of your obligations unless you are materially prejudiced.

We may control the defence and settlement of such claim at your expense, including choice of counsel, but we will not settle any claim requiring non-monetary obligations from you without your consent, which shall not be unreasonably withheld.

You agree to cooperate in the defence of any indemnified claim, including by providing relevant documents and information.

Section 19 - Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed severed from these Terms of Service, and such determination shall not affect the validity and enforceability of the remaining provisions.

Section 20 - Waiver and Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.

These Terms of Service, together with any policies or operating rules posted by us on our website, constitute the entire agreement and understanding between you and us and govern your use of our website and services.

These Terms supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Section 21 - Assignment

You may not delegate, transfer, or assign these Terms of Service or any of your rights or obligations under them without our prior written consent. Any attempt to do so without consent will be null and void.

We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice.

Section 22 - Governing Law

These Terms of Service and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein.

You agree that any disputes arising from or related to these Terms, our website, our services, or your purchases from L.L. Skin Labs shall be resolved in the courts located in British Columbia, Canada, unless otherwise required by applicable law.

Section 23 - Headings

The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

Section 24 - Changes to Terms of Service

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes.

We will notify you of material changes to these Terms where required by applicable law. Your continued use of or access to our website or services following the posting of any changes constitutes acceptance of those changes.

Section 25 - Contact Information

Questions about these Terms of Service should be sent to:

L.L. Skin Labs
A brand/division of Lavender Linens Ltd.

Email: customerservice@llskinlabs.com

Mail:
PO Box 31056
Chilliwack, RPO Luckakuck
BC, V2R 0C4
Canada